Privacy Policy

Effective Date: 31st December 2025
Last Updated: 31st December 2025

Welcome to ShineWave Energy (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information when you visit our website shinewaveug.com, purchase our products, or interact with our services.

1. Information We Collect

A. Information You Provide Voluntarily

We may collect personal information when you:

• Create an account
• Place an order
• Fill out a contact form
• Subscribe to our newsletters

This information may include:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Order and payment details (processed securely via third-party providers)

B. Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser and device information
• Pages visited and time spent on the site
• Referral sources

C. Cookies

We use cookies and similar technologies to improve user experience, analyze website traffic, and enhance our services. You can disable cookies through your browser settings, but some website features may not function properly.

2. How We Use Your Information

We use collected information to:

• Process and deliver orders
• Provide customer support
• Communicate order updates and service information
• Improve our website and services
• Send promotional messages (where permitted)
• Prevent fraud and ensure platform security

3. Sharing Your Information

A. Service Providers

We may share your information with trusted third-party providers such as payment processors, delivery services, and analytics tools strictly for business operations.

B. Legal Obligations

We may disclose personal data where required by law, court orders, or government authorities, or to protect our legal rights.

C. Business Transfers

In the event of a merger, sale, or restructuring, your information may be transferred as part of business assets.

4. Your Rights Under Ugandan Law

In accordance with the Uganda Data Protection and Privacy Act, 2019, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Withdraw consent where processing is consent-based
• Object to direct marketing
• Request deletion of your data, subject to legal obligations

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

6. Third-Party Links

Our website may contain links to third-party websites. ShineWave Energy is not responsible for the privacy practices of those external sites.

7. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: sales@shinewaveug.com
Phone: +256 200 930 194 / +256 743 647 125
Address: ShineWave Energy, Uganda