Terms & Conditions

Effective Date: 31st December 2025
Last Updated: 31st December 2025

Welcome to ShineWave Energy. These Terms & Conditions (“Terms”) govern your use of our website shinewaveug.com and the purchase of our products and services. By accessing or using our website, you agree to be bound by these Terms.

1. About ShineWave Energy

ShineWave Energy is a solar and renewable energy solutions provider based in Uganda, offering solar products, power systems, accessories, and related services.

2. Use of the Website

• You must be at least 18 years old to use this website or place an order.
• You agree to use the website only for lawful purposes.
• You must not misuse, hack, disrupt, or attempt to gain unauthorized access to the website.

3. Products & Services

All products displayed on our website are subject to availability. We reserve the right to modify, discontinue, or limit quantities of any product without prior notice.

Product images are for illustration purposes only. Actual products may vary slightly due to manufacturing changes or supplier updates.

4. Pricing & Payments

• All prices are listed in Ugandan Shillings (UGX) unless stated otherwise.
• Prices may change at any time without notice.
• Payments are processed through secure third-party payment gateways.
• We do not store your payment card details.

5. Orders & Confirmation

Once an order is placed, you will receive confirmation via email, phone, or WhatsApp. ShineWave Energy reserves the right to cancel or refuse any order due to pricing errors, stock issues, or suspected fraud.

6. Delivery & Installation

Delivery timelines provided are estimates and may vary depending on location, availability, and external factors.

Installation services, where applicable, are subject to site inspection and agreement on scope of work.

7. Returns, Refunds & Warranty

Returns and refunds are subject to our Refund & Warranty Policy. Products must be returned in original condition unless defective.

Warranty coverage varies by product and manufacturer. ShineWave Energy will facilitate warranty claims where applicable but does not guarantee manufacturer approval.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of ShineWave Energy and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

ShineWave Energy shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the purchased product or service.

10. User Responsibilities

• Provide accurate and complete information when placing orders.
• Ensure proper use and maintenance of purchased products.
• Follow installation and safety guidelines provided.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Uganda.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the revised Terms.

14. Contact Information

For questions regarding these Terms & Conditions, contact us:

Email: sales@shinewaveug.com
Phone: +256 200 930 194 / +256 743 647 125
Address: ShineWave Energy, Uganda