Refund & Warranty Policy

Effective Date: 31st December 2025
Last Updated: 31st December 2025

At ShineWave Energy, customer satisfaction is important to us. This Refund & Warranty Policy explains the conditions under which refunds, returns, replacements, and warranties apply to products purchased from shinewaveug.com.

1. Eligibility for Returns

You may request a return or replacement if:

• The product is defective or damaged upon delivery
• The wrong item was delivered
• The product fails to function as described within the warranty period

All return requests must be made within 7 days of delivery and must include proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return or refund unless faulty:

• Installed or used products
• Custom-configured solar systems
• Electrical accessories damaged due to misuse or incorrect installation
• Products without original packaging

3. Return Process

To initiate a return, please contact us before sending any item back.

1. Contact ShineWave Energy via email or phone
2. Provide order number, reason for return, and photos (if applicable)
3. Wait for return approval and instructions

Unauthorized returns may not be accepted.

4. Refund Policy

Approved refunds will be processed using the original payment method or an agreed alternative.

• Refunds are processed after inspection of returned items
• Delivery and installation charges are non-refundable
• Processing time may take 7–14 business days

5. Exchanges & Replacements

Where applicable, defective or damaged items may be replaced rather than refunded, depending on stock availability and customer preference.

6. Warranty Coverage

Most solar products sold by ShineWave Energy carry a manufacturer’s warranty. Warranty periods vary by product and brand and will be communicated at the time of purchase.

Typical warranty coverage includes defects in materials or workmanship under normal use.

7. Warranty Exclusions

Warranty does not cover:

• Damage caused by misuse, negligence, or accidents
• Improper installation or unauthorized modifications
• Damage due to power surges, lightning, or natural disasters
• Normal wear and tear

8. Warranty Claims

To make a warranty claim:

1. Contact ShineWave Energy with proof of purchase
2. Describe the issue and provide supporting images or videos
3. Our team will assess and guide you through the process

ShineWave Energy will assist in submitting claims to manufacturers but does not guarantee manufacturer approval.

9. Limitation of Liability

ShineWave Energy shall not be responsible for indirect, incidental, or consequential damages arising from product use or failure.

10. Policy Updates

We reserve the right to update or modify this Refund & Warranty Policy at any time. Changes will be posted on this page.

11. Contact Us

For questions regarding refunds or warranties, contact us:

Email: sales@shinewaveug.com
Phone: +256 200 930 194 / +256 743 647 125
Address: ShineWave Energy, Uganda